Category: Customer Service

AVFT Customer Service


ColesWorth EBAs ruining small Sunday towns

Editorial

Peter Strong of the Council of Small Business of Australia has launched a national offensive against the Shop, Distributive and Allied Employees Association that bargained for Coles & Woolworths employees to work at a 150% Sunday rate whilst small businesses have to pay double time for the same workers. The Enterprise Bargaining Agreements have resulted in the killing off of small towns as traders can’t afford to open Sundays. Sundays represent a large portion of domestic tourism’s drive markets. Continue reading

Public land leases are a “community responsibility”

Editorial

The Tourism News is not usually in the business of republishing reviews. One restaurant review in the Weekend Australian hit a nerve though in a scathing recount of his experience at a waterfront institution. The concept is frequently missed in Australian food criticism and in our tourism industry: that if a restauranteur “has been leasing (a) prime bit of public land for a long time… (that’s) a responsibility to the community. ” Continue reading

The Upwardly Mobile Barista

Editorial

‘The Upwardly Mobile Barista’, published last week by long-form journalism and commentary site The Atlantic, profiles how coffee giant Starbucks have set in place a higher education scheme for its low-paid and largely uneducated workforce. Whilst many participants in the scheme face continued socio-economic barriers to uni completion even with extensive administrative help, even the cynics concede – it’s Starbucks and their hired scheme advisors that make the employees feel wanted… and more productive. “Without saying so, (Starbucks CEO) Schultz was acknowledging an awkward truth about working at Starbucks: no one wants to be a barista forever.” Continue reading

3 years later, tourism funding still not available to TAS

Editorial

The Tasmanian Tourism Industry Council is teaming up with Labor’s opposition spokesperson for tourism, MP Scott Bacon (pictured), to insist on the $4.5m promised to the industry be delivered. The $4.5m was promised under the Tasmanian Forest Agreement, but both state and federal governments have passed the buck when it comes to the money coming through. Continue reading

Penalty rates dampen New Year’s Eve in Adelaide

Editorial

Industry groups say many South Australian restauranteurs will choose to close this New Years Eve because the relatively new half day public holidays force owners to pay staff 250% from 12pm on Christmas Eve and New Years Eve. Continue reading

Bonsoy milk victims to share $25m payout

Editorial

Hundreds of Australians suffering severe side effects from popular Bonsoy milk have been awarded a $25m settlement. Bonsoy was still being served in cafes at customers insistence after it was recalled in 2009. Bonsoy was recalled after serious health effects were noticed, and serves were found to contain 50 times the recommended daily intake of iodine. Continue reading

Cash sales a smoking gun in Obeid’s dodgy business

Editorial

PHOTO: Arc Cafe’s liquidators have found no evidence of EFTPOS income over its 10 years of operation in Circular Quay. A lack of EFTPOS facilities and incomplete financial records have gone further to prove Eddie Obeid’s guilt. The former Labor minister faces charges over corrupt management of valuable hospitality licenses at arguably Australia’s most iconic tourism hotspot, Circular Quay. Continue reading

DHL/ airlines share blame as bad handlers go viral

Editorial

Freight company DHL are in damage control over what tourists to Australia have known for a long time – multinationals are not taking responsibility for quality control in Australian cities. After thousands of complaints about poor handling of expensive goods go un-responded to, DHL are now suffering their just desserts: footage of slack Adelaide Airport handlers actually throwing square packages has now gone viral. The video was shared over 30000 times in an hour after being shared by Australia’s NT News. Continue reading

Robb hauled over coals for restaurant interests

Editorial

The federal minister for Trade and Investment, Andrew Robb, is being scrutinised by the media and parliament after his pecuniary interests in three hospitality venues were highlighted. One of his venues made it onto Tourism Australia’s 800-venue-strong “Restaurant Australia” website. Robb isn’t being scrutinised that heavily though; Fairfax call him a Tourism Minister, but the industry has not had a tourism minister since the tourism portfolio was split under Tony Abbott in September 2013. Continue reading

Money-can’t-buy publicity for stance on unruly kids

Editorial

A cafe in Newcastle, NSW started a social media riot when they said their child-friendliness was limited. The resulting publicity across Australia, as parents and cafe patrons debated the suitability of kids in cafes, was priceless. Continue reading

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